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FAQ

I’m ready to place my order with Fleur de Letters, what’s next?

To design a custom wedding suite, click here.

To order envelope calligraphy, click here.

To order calligraphy on place cards, table numbers and more click here.

What is the turnaround time for envelope orders?

All orders are important and therefore completed in a timely manner. Typically, an order of 100 pieces will take 5-10 business days from start to finish. Please allow 2-3 weeks for completion of most orders. Processing time begins ones all materials and final guest list have been received.

I need my envelopes returned sooner, do you offer rush services?

Every effort will be made to accommodate your requested timeline and rush orders will be accepted as the production schedule allows.  For orders that need to be returned in less than 10 days, select *RUSH TURNAROUND* and we will be in touch regarding the fastest timeline possible. Rush orders incur an additional 25% fee.

Your styles don't match my project. Are you able write in a script more suited to our event?

Yes, we are able to closely emulate many script fonts not shown on the style menu. If you need calligraphy to match a different style, please select “CUSTOM” as your style selection and provide a sample of  the script you’d like us to match.

What are my choices for ink colors?

Black and white are included in the price of your order. Custom colors are mixed to match your invitations for a one-time $20 custom color fee. Please note that metallic inks incur an additional fee per envelope.

How do I get my materials to you?

After placing your order, detailed information about where to send your envelopes or other materials will be provided. Please remember our extra materials policy.

Can I order my envelopes through Fleur de Letters?

When creating a custom invitation suite with Fleur de Letters your order will include envelopes. Otherwise, if your order consists of addressing services only, you provide materials by shipping them to the Fleur Studio.

In most cases, paper or other surface materials will be provided by the client for us to add calligraphy.

How should I format my guest list?

Please format your guest list in a Word Document, not a spreadsheet. Your guest list will be followed exactly as it is received.

Click here for more detailed information about envelope orders.

How will my order be returned to me?

All orders will be returned through UPS ground services with tracking provided.

If expedited shipping is necessary, please ensure this request is clearly communicated during checkout.  Fees associated with rush shipping will be billed separately.

Does Fleur de Letters design return address stamps?

A listing for return address design can be found in the Logos and Monograms section of our website.  Fleur de Letters does not currently sell physical rubber stamps but we are happy to provide resources for ordering rubber stamps with the purchase of your custom stamp artwork.

Do you accept custom orders for artwork, poetry, wedding vows etc.?

By all means yes! Custom projects are incredibly special works of art to be enjoyed for decades and we are honored to create such treasured keepsakes. Each piece is unique and carefully considered in planning, sketching and execution. Please visit the Shop section of the website to browse listings.

Will my order be taxed?

Sales tax (8%) will be added for customers ordering within the state of California. For those orders placed outside of California, your order will not be taxed.